How do I talk to Safaricom customer care agent?

How do I talk to Safaricom customer care agent?

Contact Us

  1. Customer Support Team. PrePay: Call 100 (Free) Or +254 722 002100 (chargeable)
  2. Online Support Team. Twitter – @Safaricom_Care and @SafaricomPLC.
  3. Careers and HR. Jobs and Internships – Log on to Career Portal and upload your CV and apply.
  4. Communications and PR Team.
  5. CEO’s Office.

Is 0722000000 a Safaricom customer care number?

Safaricom official Number Remember official Safaricom number is 0722000000.

What number do you call for Safaricom customer care?

To easily access Safaricom Self-care services, dial *100# (PrePay) or *200# (PostPay) and *234# for M-PESA related services. You can also reach us on Facebook (Safaricom Limited) and Twitter (@safaricom_care).

Is there Safaricom customer care?

[email protected] is the email id where you can mail us your queries/concerns if you do not wish to DM us.

How can I chat with Safaricom customer care on WhatsApp?

To access Zuri on WhatsApp, customers will first need to save Safaricom’s customer care mobile number 0722000100 on their phone’s contact list.

How can I chat with Safaricom?

How to Access Zuri

  1. WhatsApp or save mobile number 0722 000100 on your contacts, open chat and type ‘Hi Zuri’
  2. Telegram.
  3. Messenger.
  4. Zuri on Web.

Is 0795 a Safaricom number?

With the unveiling of the new prefixes, Safaricom now has the capacity to add 2 million additional customers to its network. Currently, the service provider has over 34.5 million customers. Other Safaricom prefixes include 070X, 071X, 072X, 074X, 0757, 0758, 0759, 0768, 0769 and 079X.

How do I talk to a customer care agent?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.

  1. Think of tone on a spectrum.
  2. Use positive language.
  3. Be brief but not brusque.
  4. Reply in a timely manner.
  5. Always use your customer’s name.
  6. Talk their talk.
  7. Be careful with jokes.
  8. Create a support style guide.

What is happening with Safaricom?

Safaricom expects return to earnings growth after pandemic hit. The company, partly owned by South Africa’s Vodacom and Britain’s Vodafone, expects earnings before interest and taxes to rise to 105 billion shillings ($981 million) and 108 billion shillings in the year to the end of March 2022.

What is customer service support?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

What is Safaricom WhatsApp number?

0722000100
To access Zuri on WhatsApp, customers will first need to save Safaricom’s customer care mobile number 0722000100 on their phone’s contact list.

How do I talk to Safaricom Zuri?

Is 0785 a Safaricom number?

Safaricom uses: 072x, 071x, 079x, 0757 to 0759, Airtel uses: 073x, 0750 to 0756, 0785 to 0789.

How do I call a customer on the phone?

13 Tips to Impressing a New Customer During your First Phone Call

  1. Smile and use your phone voice.
  2. Have all of their information in front of you.
  3. Have all of your information in front of you.
  4. Be able to make a commitment.
  5. Use hold when you need a moment.
  6. Speak with proper English.
  7. Be prompt.

What do you call customer service?

43 customer service job titles and team names

Customer service team names Customer service job titles
Customer Experience Customer Experience Specialist
Customer Operations Customer Service Agent
Customer Service Customer Success Advisor
Customer Success Customer Support Associate

Why is Safaricom re registering SIM cards?

Safaricom has been dealing with cases of SIM card swaps and fraudulent registrations for years. Identity theft and MPESA fraud have been some of the most common forms targeted at Safaricom customers. Now, all users both in diaspora and in Kenya are required to do SIM card re-registration with photo IDs.

How do I contact Safaricom for support?

Official Data bundles support contact: [email protected] Safaricom official website: www.safaricom.co.ke Safaricom is the largest telecommunication company in Kenya. Below are where its branches are located. Wataalamu Co. Ltd Safaricom Brother’s Link communications

Does Safaricom have the best customer care system in the country?

To keep delivering the best to its customers, Safaricom has set up one of the best customer care system in the country. From online platforms to Safaricom centers, the company has tried to address all its customer needs in every possible manner.

How many subscribers does Safaricom have?

It has been estimated that their subscriber base has exceeded 33 million. As Safaricom anticipates that figure to grow in years to come, it is only natural that it prioritizes keeping its existing customers happy and satisfied. To help them actualize this, the establishment has planted branches across the nation.

How does Safaricom win Kenyans?

The bottom line, Safaricom has had a way of winning Kenyans since they believe in the services that they provide. To keep delivering the best to its customers, Safaricom has set up one of the best customer care system in the country.