How do you check if Comcast is down in my area?

How do you check if Comcast is down in my area?

Comcast Outage Map

  1. You can also view the Comcast Outage Map to check for outages.
  2. Navigating the Outage Map.
  3. Additionally, you can text OUT to 266278 (COMCST) to check for outages in your area.

Why is my Xfinity Comcast not working?

Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).

How do I report my Comcast service down?

Report it online using Xfinity Assistant….Report an Issue

  1. Visit xfinity.com/xfinityassistant.
  2. Type a message to let us know what your issue is.
  3. Choose the option that best describes your situation.
  4. Click Continue.
  5. Click Continue.

Will Xfinity refund for outage?

Disruption of Services Caused by Comcast Comcast might give you a refund for the disruption of services if the inconvenience was their fault. You have 120 days to report an interruption to Comcast and request a refund. If your refund request is approved, you will get a pro-rata credit.

How do I reboot my Comcast modem?

Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.

Why does Xfinity say no Internet connection?

If your Xfinity Wi-Fi says “Connected, but no Internet”, it means that your device is connected to your router/modem but can’t access the Internet because of a faulty router, DNS issues, IP address issues, or filled cache storage on your device.

Why does my Xfinity say no signal?

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they’re not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box.

Does Comcast have a forgiveness program?

Requirements. The amnesty program is only for families with outstanding Comcast debt more than one year old. You must be the owner of the past Comcast debt in order to receive amnesty. You must meet all other Internet Essentials eligibility requirements.

How do I call Xfinity?

If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue.

How do I get my Comcast router back online?

Restarting Your Xfinity Gateway via My Account Online

  1. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password.
  2. Scroll down and select Manage Internet.
  3. Select Restart Modem to begin troubleshooting.
  4. Select Start Troubleshooting to begin your modem restart.

Why is my Xfinity router blinking green?

What does the blinking green light on Xfinity modem mean? The Xfinity gateway blinking green indicates that all is not well with your internet connection. Blinking green light ensures that you aren’t connected to the internet, wired or wireless, using an Xfinity gateway device.

What do the lights on the Comcast modem mean?

The modem’s lights are a visual indication of its current status. It is normal for your US/DS (upstream/downstream) lights to flash briefly while establishing a connection. Continuously flashing or blinking US/DS lights indicate that the modem is unable to establish a connection due to poor or no signal.

How do I get my Comcast modem back online?

Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password). Scroll down to Devices. Find the modem and select Restart Modem. Select Start Troubleshooting to begin your modem restart.

How do I get my Xfinity Wifi back online?

What do I do if my TV says no signal?

Reset the box

  1. Turn everything off at the wall.
  2. Check that all cables are securely and firmly in place.
  3. Wait for 60 seconds.
  4. Plug your TV box (not the television set) in and turn it on.
  5. Wait another 60 seconds, or until the lights on the TV box have stopped flashing.
  6. Plug everything else back in and turn it all back on.