Diane Joyner

Does Roku have customer support?

Guidelines

Does Roku have customer support?

Support. Please visit Roku support for any product or support related questions.

Does Roku charge for tech support?

Roku® does not require an activation fee, registration fee, or charge for support of any kind.

How do I report a problem with Roku?

  1. Navigate to https://support.roku.com/contactus. (Image credit: Roku)
  2. Click the “Select an issue” drop-down menu. (Image credit: Roku)
  3. Pick your issue from the list. (Image credit: Roku)
  4. Select Continue.
  5. Pick your Roku device from the list.
  6. Select your specific issue.
  7. Click the Need More Help button.
  8. Click the Chat button.

What to do if your Roku is not working?

Restart Both Your Roku Device and Roku Remote

  1. Remove the Batteries. Open the battery compartment on your Roku remote and remove the batteries.
  2. Restart your Roku Device. Disconnect the power lead from your Roku device and wait five seconds before reconnecting it.
  3. Reinsert the Batteries Into Your Roku Remote.

How do I reset my Roku?

Perform the following steps with your Roku remote or the Roku mobile app.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Advanced system settings.
  5. Select Factory reset.
  6. If you have a Roku TV, select Factory reset everything.
  7. Follow the on-screen instructions.

Is Roku having a problem today?

Check all roku.com outages. Roku.com is UP and reachable by us. Please check and report on local outages below …

How do I stop Roku from charging my card?

Learn how to cancel your subscriptions for more information.

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Click or tap Update under Payment method.
  4. Scroll to the bottom of the page and select Remove payment method.
  5. Select Remove.

How do I cancel my Roku account?

How to close your Roku® account

  1. Go to my.roku.com on your computer or smartphone.
  2. Sign into your Roku account if prompted.
  3. Select Manage your subscriptions and cancel your active subscriptions.
  4. Select Done to return to the My account page.
  5. Select Deactivate account.
  6. Complete the feedback form and select Continue.

Why has my Roku stopped working?

If your Roku device is not working, a simple restart can often fix the issue. You can set your Roku back to its original state by performing a factory reset, but that will wipe all settings, preferences and data from the device.

How do I reset my Roku Internet?

Reset the network connection

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.

How do I reboot my Roku?

To restart your Roku without unplugging it, press the Home button on your remote. Then go to Settings > System > System Restart. Finally, select Restart and wait for your Roku device to turn off and on again.

Why did my Roku stop working?

Can I remove my credit card from Roku?

If prompted, sign in to your Roku account. For help signing in, learn what to do if you have forgotten your sign in details. Click or tap Update under Payment method. Scroll to the bottom of the page and select Remove payment method.